How to Fix “What Needs Your Attention” Windows 10 Setup Errors

Windows 10 Setup Errors and upgrade technique on occasion fails and says your PC “can’t be upgraded” but “no action is wanted.” Windows knows the problem, but Microsoft hides the information from you. Here’s how to discover and fix the trouble your self.

Windows 10 Setup Errors,How to See “What Needs Your Attention”

Microsoft need to offer extra descriptive mistakes messages. The message we saw at the same time as attempting to upgrade to Windows 10’s May 2019 Update with Microsoft’s Update Assistant turned into:

This PC can’t be upgraded to Windows 10. Your PC has a motive force or service that isn’t prepared for this model of Windows 10. No movement is wanted. Windows Update will provide this model of Windows 10 robotically once the problem has been resolved.

Microsoft says a “No motion is needed” message method you shouldn’t do something.

That’s all nicely and top, but what if you don’t want to wait? Why doesn’t Windows tell us which “motive force or provider” is inflicting the problem? Windows 10 does understand the trouble, however it doesn’t show it right here—you’ll have to dig it out of the log documents and attach it your self. Here’s the way to do it.

Windows 10 Setup Errors,How to View Windows Setup Log Files

The log documents are hidden on this folder in your PC:


To locate them, open a File Explorer window and duplicate-paste that deal with into the cope with bar.

Look for a filename beginning with “CompatData_” and ending with “.xml” in this folder. If you see several, you should choose the most recent one—that’s the one at the bottom.

Open the record to view its contents. Without any additional software, we suggest right-clicking the record and choosing Open With > Microsoft Edge.

You can also use Notepad++ to view it well. Notepad and WordPad will show the document, however it’ll be difficult to examine without the additional formatting provided with the aid of Edge and Notepad++.

This document will tell you why Windows gained’t improve—if you could decode it.

For instance, to find drivers that aren’t like minded, look under “DriverPackages” for any traces that include:


This tells us that the drivers associated with the documents oem81.Inf and oem80.Inf are incompatible with the new version of Windows. They’re the purpose Windows is refusing to improve.

But what are those files?

How to Match a Driver to an INF File

To research extra, you’ll must open the INF files stated within the log. You’ll locate them at:


Look thru the folder and locate the .Inf documents you want to observe. In our case, that’s oem80.Inf and oem81.Inf.

You can double-click on them to open them in Notepad. Once you do, you’ll probably see a comment close to the begin of every document explaining what it’s miles.

In our case, we determined that oem80.Inf changed into “The Microsoft Print To PDF installation report” and oem81.Inf turned into “The Microsoft XPS Document Writer installation record.” In different phrases, Microsoft’s personal XPS and PDF printer drivers—part of Windows 10 itself—are blockading the installation technique for some cause.

How to Fix Your Problem

Now that we realize the hassle, we will clear up it via uninstalling the offending drivers.

In this situation, we are able to do this by heading to Control Panel > Programs > Turn Windows Features On or Off. Uncheck each “Microsoft Print to PDF” and “Microsoft XPS Document Writer” and click “OK.” We can reinstall them later, after the upgrade.

If you had different hardware drivers or programs blocking the improve, you can temporarily uninstall them.

How to Resume the Upgrade Process

You may count on that you can click the “Refresh” button in the Windows 10 Setup window once you’ve solved the hassle. Sorry! That doesn’t paintings. The Refresh button gained’t do something.

Instead, you’ll need to move returned to the C:$WINDOWS.~BTSourcesPanther folder. Locate the compatscancache.Dat document and delete it.

After you’ve deleted this cache report, you could click the “Refresh” button, and the set up technique will keep.

“Something Happened”

While this is the technique Microsoft has given us, it isn’t remarkable. As Brad Sams places it, this mistake reporting gadget is a “cryptic mess.” The call of the “Panther” folder dates again to Windows Vista—that’s how antique that is!

Windows 10’s May 2019 Update was imagined to provide better setup errors messages, but we aren’t seeing them yet. At least that is better than the vintage “Something Happened” messages.